Hi Kenneth,
Thank you for reaching out, and we sincerely apologize for the frustration you have experienced. We completely understand your disappointment, and we want to assure you that you have not been ghosted.
Our team has actually sent you several emails throughout this process with updates regarding your situation. We understand that communication may not have felt sufficient, and for that we truly apologize. We want to make sure we are doing better in keeping you informed every step of the way.
We also want you to know that the creator is actively and diligently working to rectify this situation for you. This is being taken very seriously, and getting this resolved for you is a top priority.
We understand how exciting the prospect of playing an English demake of FF7 on an original 1985 NES console is, and we want to make sure you receive exactly what was promised to you. We do not want you walking away from this experience feeling let down.
Please check your email inbox, including your spam or junk folder, to ensure our previous correspondence did not land there. We would also love the opportunity to reconnect with you directly to ensure this gets resolved as quickly as possible.
Again, we deeply apologize for any inconvenience and thank you for your patience.
Best regards