Xbox One Wireless Controller for Xbox One

Hey Grayland, Thanks for reaching out, and I'm sorry to hear you're having trouble with your controller! I totally get the frustration when gear doesn't work as expected – nothing kills a gaming session faster than controller issues.

I wanted to jump in here with some info that might help. The controller you picked up from us is actually a Wired PDP Black Camo Controller, so it doesn't need to charge since it connects directly via USB cable. It draws power straight from your console or PC when plugged in, which means there's no battery or charging involved. I'm wondering if maybe that's where the confusion came from?

Now, if the controller legitimately isn't working when connected (like it's not responding or being recognized by your system), that's definitely not right. We offer a 90-day warranty on all our items, so you're covered! Just bring it back to the store with your receipt, and we'll get you sorted out with a replacement or help troubleshoot what might be going on.

Feel free to swing by or give us a call if you have any questions. We're here to make sure you're back in the game ASAP!

- Retro Gaming of Denver Team