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Welcome to Retro Gaming of Denver's FAQ page! We're thrilled to have you here, ready to dive into the fascinating world of retro gaming. Whether you're a seasoned enthusiast or a curious newcomer, we've got all the answers to your burning questions right here.

At Retro Gaming of Denver ®, we understand the passion and nostalgia that retro games evoke. That's why we've dedicated ourselves to providing a one-stop resource for all your retro gaming needs. From console repairs to game recommendations, we're here to help you relive those unforgettable gaming moments from your past.

On this FAQ page, we've compiled a comprehensive list of the most commonly asked questions by our valued customers. Wondering how to care for your vintage game cartridges? Curious about the different console options available? Looking to understand the grading system for retro games? Look no further; we've got you covered.

Our team of experts has poured their knowledge and expertise into crafting detailed and accurate answers to each question. We strive to provide you with the most up-to-date information, the latest industry trends, and insightful tips to enhance your retro gaming experience.

So grab your favorite controller and get ready to embark on a nostalgic journey. Let's unravel the mysteries, clear the doubts, and ensure that your retro gaming adventures are filled with joy, excitement, and a sense of history.

If you don't find the answer you're looking for, feel free to reach out to our friendly customer support team. We're always here to assist you and ensure that your retro gaming dreams become a reality.

Get ready to press start and let the retro gaming adventure begin!


Q: What payment options are available for purchasing games?

We accept all major credit cards: PayPal, Shop Pay, Amazon Pay.  For curbside pickup orders we can also accept the following: Venmo, CashApp, and Cash (exact change only).


Q: What is your refund or return policy for video games?

All of our items are guaranteed with a free 1-year warranty if you have any issues with an item, let us know and we can exchange it for a working one if we have another OR provide full store credit back so you can pick out something else

Check our Return Policies HERE

Shoot us an email and we will get you a prepaid label to send the item back. Once it is received, you will either get the amount credited to your account or another one shipped out to you.

Q. Availability and Shipment Questions

We provide same-day curbside collection and shipping on all purchases on our website.  Due to the lack of a physical storefront, all purchases must be made via the website.

Items are shipped worldwide daily, Monday - Saturday.

Out-of-stock items (Please feel free to add items to your Wishlist to be notified when we get them in!)

    Q. Item Conditions 

    Item conditions are listed on each of their perspective product pages. For any CIB disc games, the case may or may not be its original game case or come with any original downloadable content (DLC's).

    Q. What platforms do you sell video games for? 

    We sell from Atari to Xbox and everything in between.

    Q. Do you offer digital downloads or physical copies of video games?

    Currently, we only sell physical, authentic copies of games.

    Q. Are the games you sell region-specific, or are they playable worldwide?

    Unless stated otherwise in the item's title or description, all games and consoles are U.S. versions.

    Q. How can I contact customer support if I have questions or issues with a game?

    Check out our Contact Us page or call us at 303-646-7795 / email:

    Q. Do you offer any discounts or promotions for video games?

    Yes we do, Check out our Deals & Coupon Codes Section HERE

    Q. I received a notification that my order was delivered, but I don't have it. What do I do?
    1. Start by verifying your shipping address. (It can be found in your original order confirmation.)
    2. The delivery confirmation originates from the parcel carrier and is automated. Unfortunately, it's not always 100% accurate. In most cases, we see that the package arrives in the next few days. 
    3. Please check with neighbors or any household members to see if it ended up with somebody else by mistake.
    4. If you still haven't received your package within 3 more business days of your delivery confirmation, please contact us.

    Order/Item Support


    Light gun or Zapper not Working?

    LCD, plasma, and projection televisions are incompatible with light guns and zappers. Only CRT (cathode-ray tube) televisions will be compatible.

    Don't know how to set up a system or can't get it to work?

    Along with your order, you can expect detailed setup guides and troubleshooting advice for any system you purchase.

    If you have received an item and are still having issues, please email us or call us by clicking HERE.

      Game not working?

      If a cartridge is malfunctioning, try wiping down the pins and contacts first. A speck of dust or grime might create major problems.
      Use rubbing alcohol (or, in a pinch, some Windex) and a Q-tip to thoroughly clean the component, then insert it into the system, remove it, and clean it again.
      Let it dry for a minute or so, and try it again.
      This will fix the issue the majority of the time

      Having an issue with a disc based game?

      Use a soft cloth (ideally microfiber) to remove all fingerprints from the disc.

      If it is a PS2 disc, some blue discs will no longer play in certain PS2 systems; if you purchased the console from us, please contact us and we will arrange for it to be replaced with one that can read blue discs.


      PS3 Backwards Compatible System not playing certain games?

      The backwards compatible system plays original PlayStation, PlayStation 2, and PlayStation 3 video games.  If your system is unable to play certain games, like PS2 blue discs, but plays the normal PS2 discs, PSOne, and PS3, you will likely need a new laser installed. Check out our console repair services HERE.


      If none of these address the issue you are having, please contact us