Refund policy

We want you to be happy with every purchase from Retro Gaming of Denver. This policy explains exactly what is covered, how long you have, and what to expect.

At a Glance

Situation	Time limit	What you get	Return shipping
Item arrived defective, damaged, or wrong	30 days from delivery	Replacement, or full refund including original shipping	We pay
Refurbished console stops working under normal use	365 days from ship date	Repair or replacement under warranty	We pay
Changed your mind / no longer needed (new, unopened)	14 days from delivery	Refund to original payment method, minus original shipping	You pay
Changed your mind / no longer needed (pre-owned or opened)	14 days from delivery	Store credit for the purchase price, minus original shipping	You pay

1. 365-Day Warranty on Refurbished Consoles

Every refurbished console we sell includes a free 365-day warranty, starting on the date your order ships.
The warranty covers defects and malfunctions under normal use. It does not cover damage from drops, liquid, mishandling, modification, or improper use.
If your console fails under warranty, email us and we will send a prepaid label and repair or replace it at no cost.
Items shipped directly from our partner brands through Shopify Collective are not covered by this warranty. These items are labeled "Shipped by [Partner name]" on the product page and in your order.

2. Defective, Damaged, or Incorrect Items

Please check your order when it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us within 30 days of delivery.
We will send a prepaid return label and, once we receive the item, ship a replacement or issue a full refund including your original shipping cost. No restocking fee applies.

3. Change-of-Mind Returns

You may return most items within 14 days of delivery.
Items must be in the same condition you received them, with all parts, manuals, inserts, and original packaging.
New, unopened items are refunded to your original payment method, minus original shipping.
Pre-owned items, and new items that have been opened, are refunded as store credit for the purchase price, minus original shipping.
You are responsible for return shipping. We recommend a tracked, insured service.
A 15% restocking fee is deducted only if an item comes back with missing parts or packaging, or in a condition different from how it was sent.

4. Items That Cannot Be Returned

Custom or personalized products (including custom reproduction cartridges and custom builds)
Gift cards
Sealed trading card products that have been opened
Items marked final sale or purchased at clearance pricing

5. How to Start a Return

Log in to your account and request a return from your order page, or email onlineorders@retrogamingofdenver.com with your order number.
We will reply within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
Write the RMA number on the outside of the package. Returns without an RMA number may be refused.
Local customers may return items in person at 4149 Gibraltar Street, Denver, CO 80249 during curbside pickup hours; an RMA number is still required.

6. Refund Processing

Once we receive and inspect your return, we will email you to confirm approval.
Approved refunds are issued within 7–10 business days to the original payment method (or as store credit, per the table above).
Your bank or card issuer may take additional time to post the refund.

7. European Union Customers

If your order ships to the EU, you have the right to cancel or return it within 14 days of delivery for any reason. Items must be unused, in original packaging, with all tags attached, and accompanied by proof of purchase.