Thank you for choosing Retro Gaming of Denver ® for your gaming needs. We take pride in providing high-quality retro gaming products, and we stand behind the items we sell. As part of our commitment to customer satisfaction, we offer a comprehensive warranty on all our products.1. Warranty CoverageWe offer a one-year warranty on all previously played and refurbished items purchased from Retro Gaming of Denver ®. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product within the warranty period, we will repair or replace it at our discretion.2. Warranty Start DateThe warranty period begins on the day the item was ordered. Please retain your purchase receipt or order confirmation as proof of the purchase date.
3. Warranty ClaimsTo initiate a warranty claim, please follow these steps:a. Contact our customer support team within the warranty period via email or phone. Provide your order details, including the order number and the product in question.b. Our customer support team will guide you through the troubleshooting process to assess the issue. In some cases, they may be able to resolve the problem without the need for further action.c. If the issue cannot be resolved remotely, our customer support team will provide you with instructions for returning the item for repair or replacement. Please note that you may be responsible for shipping and handling costs associated with returning the item.d. Once we receive the defective item, our technicians will assess the problem and either repair or replace the product, depending on the nature of the issue and the availability of replacement parts.e. We will make every effort to complete the repair or replacement process in a timely manner. However, please be aware that the turnaround time may vary depending on the complexity of the issue and the availability of replacement parts.4. Warranty ExclusionsPlease note that our warranty does not cover the following:
- Damage caused by misuse, abuse, or accidents
- Normal wear and tear
- Unauthorized modifications or repairs
- Damage resulting from improper installation or maintenance
- Items purchased through our Collective Partners (They have their own warranty policies in place)
- Damage caused by acts of nature, such as fire, flood, or lightning
5. Limitation of LiabilityIn no event shall Retro Gaming of Denver ® be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products. Our liability shall be limited to the repair or replacement of the defective item as outlined in this warranty policy.
6. Legal RightsThis warranty does not affect your legal rights as a consumer under applicable consumer protection laws.If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.Note: The information provided in this warranty policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date warranty information.
Revised: November 29, 2023